New Twitter Location Sharing Feature Aimed at Businesses Talking to Customers in DMs

New Twitter Location Sharing Feature Aimed at Businesses Talking to Customers in DMs

Location is everything. It’s true.

And small businesses using Twitter (NYSE:TWTR) as a customer service platform can now personalize their responses better with a new locations sharing feature.

Using the Direct Messages feature on Twitter, companies can request to know the current location of a customer with a question. Knowing this information can help a business identify a customer and tailor their response based on where they are.

“Starting today, businesses building on our Direct Messages platform can request and share locations with people. Alongside quick replies, welcome messages and Customer Feedback Cards, this is yet another feature in the canvas we’re providing for businesses to create great human- and bot-powered customer experiences on Twitter,” says Twitter’s product manager Ian Cairns in an official blog post.

Twitter Location Sharing in Action

So, for example, a local towing company can now use Twitter location sharing to find stranded motorists in a flash if customers contact them for service.

Or, you can now easily lead customers to your closest open store, resolve customer complaints by identifying the correct store as well as enable ordering on the go.

New Twitter Location Sharing Feature Aimed at Businesses Talking to Customers in DMs

Customers, however, maintain control over the location information they share with your business.

“Businesses must first ask a person to share a location,” Cairns added. “That person can then choose to ignore the request, share a precise location, or pick a place name from a list — regardless of whether or not they are physically there.”

As Cairns correctly puts it, any business that seeks to deliver great customer experience must first understand a customer’s location for context.

The feature is still in beta, but you can apply to implement the new feature here.

Images: Twitter

This article, “New Twitter Location Sharing Feature Aimed at Businesses Talking to Customers in DMs” was first published on Small Business Trends

Get “Wise” With These 10 Motivational Quotes

In addition to being hump day, Wednesday is the perfect day to reflect on everything you have accomplished so far this week as well regroup as you plan to finish the week off with a bang. It is also the day that social media users encourage one another by sharing positive messages, inspirational quotes, and meaningful memes along with the hashtag #WednesdayWisdom.

Just in case you’re in need of an extra boost of encouragement, here’s a round-up of 10 motivational memes and tweets about business, happiness, life, and more.

 

Remember, you’re a brand

 

 

You have to start somewhere

 

 

See the bigger picture

 

 

Be resilient

 


 

You are the company you keep

 

 

Happiness and contentment go hand in hand

 

#WednesdayWisdom

 

Don’t over analyze

 


 

Always keep going

 

 

Maintain your dignity

 

 

Want more #WednesdayWisdom? Click here to see more positive messages on Twitter. Also, feel free to share your favorite #WednesdayWisdom post with us on Twitter @BlackEnterprise.

 


Selena HillSelena Hill is the Associate Digital Editor at Black Enterprise and the founder of Let Your Voice Be Heard! Radio. You can hear Hill and her team talk millennial politics and social issues every Sunday at 11 a.m. ET.

Follow her on Instagram and Twitter at @MsSelenaHill.

Twitter VIPs: 8 Money Experts to Follow to Upgrade Your Finances

money experts

Many of us spend a lot of time scrolling through, double-clicking, and constantly sharing content on social media. Hey, who doesn’t love a good cat frolic, viral Trump meme, food photo, or makeup tutorial? Why not add a few money motivators—some driven by experience and self-education and others by finance backgrounds and Wall Street boss moves—to your “I Need to Get My $ Up” list on Twitter? We know Facebook and Instagram are the big dogs on the social media block, but with Twitter, the knowledge nuggets are short, sweet, diverse, and clickable. Here are a few money experts to get you started:

Tiffany “The Budgetnista” Aliche
Millennial Financial Fitness Advocate & Blogger
@TheBudgetnista

A young woman with an amazing story of rebounding from unemployment, Aliche makes budgeting more relatable and fun—way more than the cringe-inducing idea of penny-pinching and cutting that late-night Amazon habit. Her quick tips and no-fluff strategies are golden—especially for young professionals fearful of the b-word.

Tai and Talaat McNeely
Marriage and Marriage Experts
@HisandHerMoney

There’s hope in the love department for some of us who ran up one—or five—too many credit card bills in college and have faced the cringe-worthy experience of explaining financial snafus to the future beau-for-life. One McNeely was great with money and the other wasn’t. Their tweets include a mixture of financial fitness humor, love, and money advice via video, and inspirational success stories of others.

Tarra Jackson
Economic Empowerment Educator & Consultant
@MsMadamMoney

Jackson brings her experience working in financial services, with positions ranging from bank training manager to vice president of lending, to interim president and CEO and mixes it with a nice curation of shared content on investing, debt reduction, and her #CashChat recaps detailing personal finance conversations with other money motivators.

Tonya Rapley
Personal Finance Influencer, Founder of My Fab Finance
@MyFabFinance

You won’t just find general finger-wagging tips on the ideal path to financial freedom with this one. Rapley gets into specifics like saving on your health insurance or building up savings while in debt. She also includes a nice mix of pick-me-up quips to help soothe the aches of money mistakes, daily financial obligations, and that hard, but well worth it journey up the wealth-building mountain.

Rich Jones & Marcus Garrett
Money & Work Advice for Millennials
@PayBalances

Two smart guys. An awesome podcast telling the real-deal on personal finances as they relate to work, home, and everything in between. This is the best place to get updates on their latest candid convos on career advancement, side hustles, debt reduction and how to maximize how you spend your day and your money.

Jonnelle Marte
Blogger, The Washington Post’s “Get There”
@Jonnelle

A personal finance reporter, she’s the lead writer for the Post‘s online money section. Peppered with political news and updates that more than likely will affect your pocket, her tweets also include articles on reaching specific savings goals, making great tax prep decisions, and millennial homeownership.

Chris Hogan
Author & Strategist on Retirement, Business and Leadership
@ChrisHogan

A former All-American football player, Hogan’s account is a one-stop shop for simple yet thorough advice on money management and saving, particularly in prep for retirement. It’s also where you can find quick updates on his latest Retire Inspired podcasts and #Daystarter memes that quickly remind you to stay the financial freedom course.

Amiyrah Martin
Family Finance & Budgeting Blogger
@AmiyrahMartin

A wife and mother of three, Martin tweets family friendly content on budget vacations, money education for children, back-to-school shopping, and cost-effective reviews that even single women or men or couples still in the honeymoon phase can benefit from.

Startup Grind: The One Talk Worth the $750 Ticket Price

Christine Souffrant Ntim

After enjoying several talks throughout the day at the Startup Grind Global Conference including the Q&A with Justin Kan, co-founder of Twitch; and Mike Brown’s “Tech is the New Black” discussion with Flip founder and CEO Kemar Newell; my mind started to move into a relaxed state thinking the day was about to wind down.

Boy, was I wrong. I walked into a room of approximately 200 people and positioned myself in the front row for Christine Souffrant Ntim’s talk, “100 Random Hacks to Scale a Startup in 6 Months.” Still in my relaxed state, I got adjusted, started to take my phone out in order to record some of the conversation and then WHAM! I was hit by resource, after resource, after resource. They just kept coming, broken down into four succinct categories: Product Hacking, Growth Hacking, Funding Hacking and Press Hacking.

Christine Souffrant Ntim (Image: Buildteam.io/Christine Souffrant Ntim)

Here are just a few of those resources that Souffrant Ntim decided to share, specifically under the Growth Hacking category:

Post & Share Sites:

  1. Post on the “Legendary Three”: Reddit, Digg, HackerNews. (Ninja Tip: Before posting a link of your screenshot to Reddit, first share it on Twitter and then post the Twitter status link to Reddit. It’s an easy way to pick up a few Twitter followers).
  2. Post a deck demo on SlideShare with a perk: www.slideshare.net
  3. Post Question on Quora (and other question forums) Try answering questions (with links to your startup of course, but only where appropriate) for one hour, three days a week. After one month, look at your analytics to see how successful Quora has been as an acquisition channel.
  4. Post a screenshot of the app with the link on Dribbble, DesignerNews, and other niche forums. Don’t limit yourself to the “Legendary Three.”
  5. Post on Craigslist, Eventbrite, Meetup: Launch a competition, campaign or event to test your app or advertise it on these platforms. Offer money, discounts, or pizza. Get creative!
  6. Post on Dubbler. Promote your blog posts or content having to do with your app’s niche on Dubbler (now Yappie) — a 60-second audio social network.
  7. Post an answer on Google Search: Leave comments on the top five to 10 search results. On a related note, you can search your keyword on Google and find the top five to 10 articles then leave a similar comment. Insider tip: You can search that keyword on Google Keyword Planner to see how much search volume it gets. If it gets more than 5,000-10,000 per month it’s probably worth commenting. Anything less is up to you!
  8. Twitter: Use Crowdfire to follow your competitor followers
  9. Facebook: Use Facebook Insights to see viral posts, that way you can cater your message to topics already generating traffic.
  10. Instagram: The post description area is sacred ground; comment on your own post with any related #hashtags you want to use, and it’ll have the same impact as including them in the description.

 

For more information and tips on how to grow your business rapidly, visit Souffrant Ntim’s site at csouffrantntim.com, and check out her Haiti Tech Summit, happening June 6, 2017.

 


Sequoia BlodgettSequoia Blodgett is the Technology Editor for Black Enterprise, Silicon Valley. She is also the founder of 7AM, a lifestyle, media platform, focused on personal development, guided by informed, pop culture.

Twitter Introduces Mute Feature to Stop Trolls

New Twitter Mute Feature Empowers Users Against Trolls

Has your business ever been harassed by abusive tweeters?

If you have, Twitter’s latest features could be a help. The site is adding a range of new safety features in an effort to combat user harassment on its network.

New Twitter Mute Features

In a blog post, the social networking site announced another round of updates, including giving users more control on what tweets they do or don’t want to see. Twitter signals being more proactive in identifying abusive tweeters as well as being more transparent on how the platform is curbing the abusive behavior.

Additionally, the social network said that it is further expanding its mute feature beyond limiting notifications based on phrases, keywords and entire conversations. This simply means that you can now mute directly from your home timeline as well as set a time-limit on the mute. This could range from a day to indefinite muting. The feature also enables you to hide certain content and accounts from sight.

Twitter (NYSE:TWTR) also revealed that it is actively using algorithms to identify abusive accounts, adding that it will “limit functionality” of abusive accounts for an unspecified amount of time or even remove them if the abuse doesn’t stop.

“We’re working to identify accounts as they’re engaging in abusive behavior, even if this behavior hasn’t been reported to us,” said Twitter VP of Engineering Ed Ho. “Then, we’re taking action by limiting certain account functionality for a set amount of time, such as allowing only their followers to see their Tweets.”

Ho, however, insists that Twitter still “supports the freedom to share any viewpoint.” He says Twitter will only take further action if an account repeatedly violates its Rules.

With the update, you no longer have to worry about trolls or unreasonably angry users ruining your reputation by posting abusive content on your account. Simply mute them for a few days, months or even indefinitely if you so wish.

Image: Twitter

This article, “Twitter Introduces Mute Feature to Stop Trolls” was first published on Small Business Trends

Patriots Tight End Martellus Bennett’s Twitter Storm: #StayWokeBruh

Martellus Bennett Patriots Bennett and McCourtry (Image: The Shadow League)

 

 

 

Fresh from the New England Patriots’ stunning comeback win at Super Bowl LI, Tight End Martellus Bennett took to Twitter in an epic tweet storm about how he is more than an athlete, and the importance of art and coding over sports for young black people.

“I’m woke,” tweeted Bennett. He also wrote, “Don’t get mad because I found what they thought they could hide in books.”

 

In addition to playing pro ball, Bennett is an artist, animator, author, producer, composer, and CEO of Imagination Agency. Last summer, he launched an app for kids with a companion book he wrote and illustrated called Hey A.J., It’s Saturday.

Bennett told Black Enterprise that he was interested in more than football. “I’ve always been creative. As an athlete, no one really accepts you as a creative. When you are creative, no one really accepts you as an athlete. There’s never been a time in my life when I wasn’t creative. I grew up on Harry Potter. I read all those [types] of books growing up. I was the nerd that could dunk on you.”

He seemed to express frustration about not being taken seriously as more than an athlete in his tweets:

 

Bennett stirred controversy when he announced he would not be joining some of his other teammates at the White House, following the invitation extended to the team after their win. He’s been critical of Donald Trump during the election. When asked why he wouldn’t accept President Trump’s invitation, he said, “It is what it is. People know how I feel about it. Just follow me on Twitter.”

Black History Has Nothing to Do With White People

Black History

Rather than celebrating the contributions of African Americans on the first day of Black History Month, Vice President Mike Pence published a tone-deaf tweet, referencing slavery and praising a white man. In the post, the VP applauds President Abraham Lincoln for passing the 13th Amendment, which legally freed African American slaves in 1865.


By no surprise, the tweet incited outrage on Twitter from those who felt it was necessary to school Pence on what black history actually entails and what Black History Month is about.  As many pointed out, black history encompasses more than slavery, and it has nothing to do with white people.

Instead, February is the month to recognize the countless achievements made by African Americans, which have helped our country and the world. It’s also a month where we acknowledge the black men and women who often don’t get enough credit for their extraordinary achievements, like Edmonia Lewis, Shirley Ann Jackson, and Philip Downing.

 


 


 

Pence also seems to be unaware of—or perhaps, indifferent to—the fact that Lincoln was not morally opposed slavery, and that the last clause in the 13th Amendment did legalize prison slavery and led to the mass incarceration of black and brown people.

 


 

Film director and producer, Ava DuVernay, who made the award-winning Netflix documentary 13th,  which explores and analyzes this amendment, also responded to Pence:

 


 

As if the White House couldn’t sink any lower on its failure to recognize Black History Month, Pence’s tweet came just hours after President Donald Trump used the Black History Month White House breakfast as a platform to parade his “token negros,” bash CNN, and praise Fox News. By no surprise, Twitter wasted no time sounding off on the president.

 

Federal Agencies May Be Telling Trump, “Oh, Hell No!”

federal

The Trump administration ordered the nation’s federal agencies—many of them science organizations—not to share news, post to social media, to their websites, or speak to any of the press.

Censored agencies include NASA, NIH (National Institute of Health), the E.P.A. (Environmental Protection Agency), the CDC, and others.

Many of these organizations conduct scientific research, including the effects of climate change. Upon taking office, the Trump administration removed any mention of climate change from the official White House website. Mentions of civil and LGBT rights were also removed from whitehouse.gov.

Scientists and members of these organizations have seemingly struck back. While there is no official confirmation, it appears they have resorted to using unofficial Twitter accounts with account names using alternations of the official Twitter account of the agency as part of a resistance movement. For example, NASA’s unofficial stealth account being used to work around Trump’s decree is “@RogueNASA.”

The bio on @RogueNASA’s Twitter page says the account is the “unofficial “Resistance” team of NASA.” The bio also states that the Twitter account is not managed by government employees—although many surmise that the resistance is coming from those within these agencies.

The alternative accounts have been outspoken and critical of Trump’s gag order and the perception that the Trump’s administration has an anti-science stance:

Image: Twitter Image: Twitter

 

Image: Twitter Image: Twitter

 

Image: Twitter Image: Twitter

 

Additionally, the DailyKos reports that these agencies have also been ordered not to speak with members of Congress.

The alternative accounts have been outspoken and critical of Trump’s gag order and the perception that the Trump’s administration has an anti-science stance:

Do President Trump and his administration have the right to gag federal agencies and scientists within them?

Orly Lobel, a law professor at the University of San Diego, told Salon.com, “They’re civil servants and they’re bound by the rules of keeping confidential information and not exposing government secrets to the public, but that is all balanced by the right to speech.”

She further explained that although government employees can be restricted from publically sharing work-related information, they are still protected by the First Amendment.

There is a listing of the alternative federal agency accounts that can be followed on Twitter, here.

 

 

Federal Agencies May Be Telling Trump, “Oh, Hell No!”

federal

The Trump administration ordered the nation’s federal agencies—many of them science organizations—not to share news, post to social media, to their websites, or speak to any of the press.

Censored agencies include NASA, NIH (National Institute of Health), the E.P.A. (Environmental Protection Agency), the CDC, and others.

Many of these organizations conduct scientific research, including the effects of climate change. Upon taking office, the Trump administration removed any mention of climate change from the official White House website. Mentions of civil and LGBT rights were also removed from whitehouse.gov.

Scientists and members of these organizations have seemingly struck back. While there is no official confirmation, it appears they have resorted to using unofficial Twitter accounts with account names using alternations of the official Twitter account of the agency as part of a resistance movement. For example, NASA’s unofficial stealth account being used to work around Trump’s decree is “@RogueNASA.”

The bio on @RogueNASA’s Twitter page says the account is the “unofficial “Resistance” team of NASA.” The bio also states that the Twitter account is not managed by government employees—although many surmise that the resistance is coming from those within these agencies.

The alternative accounts have been outspoken and critical of Trump’s gag order and the perception that the Trump’s administration has an anti-science stance:

Image: Twitter Image: Twitter

 

Image: Twitter Image: Twitter

 

Image: Twitter Image: Twitter

 

Additionally, the DailyKos reports that these agencies have also been ordered not to speak with members of Congress.

The alternative accounts have been outspoken and critical of Trump’s gag order and the perception that the Trump’s administration has an anti-science stance:

Do President Trump and his administration have the right to gag federal agencies and scientists within them?

Orly Lobel, a law professor at the University of San Diego, told Salon.com, “They’re civil servants and they’re bound by the rules of keeping confidential information and not exposing government secrets to the public, but that is all balanced by the right to speech.”

She further explained that although government employees can be restricted from publically sharing work-related information, they are still protected by the First Amendment.

There is a listing of the alternative federal agency accounts that can be followed on Twitter, here.

 

 

4 Ways Stacey Dash Can Bounce Back After Being Fired From Fox

Stacey Dash

Stacey Dash recently became the latest target on Black Twitter, after it was announced Sunday that Fox News declined to renew their contract with the controversial political pundit.

Dash, who is best known for her starring role in Clueless, has become notorious in recent years for attacking President Barack Obama, Caitlyn Jenner, BET, Black History Month, and women’s rights. As a result, it was no surprise that the 50-year-old actress became the butt of ongoing tweets and jokes, as social media users rejoiced over the fact that she was out of a job.

Although it’s still unclear if Dash has any upcoming projects or gigs, we shouldn’t expect her to stop voicing her inflammatory opinions. In fact, it’s likely that she won’t remain unemployed for long.

Here’s a list of the jobs she’ll probably consider:

 

1. Starting Her Own Podcast or Becoming the Next Tomi Lahren

 

It would be easy for Dash to jump on the podcast wave by starting her own, in order to continue to appease her conservative fans and build-up her base. I also wouldn’t be surprised if she took a page out of Tomi Lahren’s book, and used her good looks and outspoken views to create an online talk show for a conservative network like TheBlaze.

 

2. Joining the Trump Administration

 

Donald Trump has nominated a number of people with zero experience in politics or government for his Cabinet, like neurosurgeon Dr. Ben Carson, ExxonMobile CEO Rex Tillerson, and billionaire donor and fundraiser for the Republican party Betsy DeVos, to name a few. Even Rick Perry, who is Trump’s pick for energy secretary and actually has political experience as the former governor of Texas, admitted that he didn’t really understand what this role entailed when he first accepted the nomination five weeks ago, according to the New York Times. Sadly, this could be an indication that there’s hope for Dash yet to become an additional unqualified, ill-fit pick to fill a White House or federal position. Honestly, it wouldn’t be a far stretch.

 

3. Taking Another Stab at Acting

 

Before she was a controversial, right-winged, talking head, Dash scored her big break in Hollywood back in 1995, when she was cast in the cult classic film Clueless as Dionne. As the teenage sidekick BFF to the lead character Cher Horowitz (Alicia Silverstone), Dash was a standout star in the ensemble cast, which included future luminaries of the big and small screen like Donald Faison, Paul Rudd, and Brittany Murphy. The movie was so successful, it eventually led to a spin-off comedy series, in which Dash reprised her role. It wouldn’t hurt if Dash stepped down from her soapbox to try her hand at acting once again.

4. Leveraging Her Beauty

 

Love her or hate her, you can’t deny that Stacey Dash is a stunning beauty, who is still as fresh-faced as the day she first informed her Clueless co-stars that she does “not wear polyester hair, okay?!”  So, if media or politics doesn’t work out for the mother of two, when all else fails, she can fall back on those good looks. Perhaps, she could consider using her pretty blue-green eyes to become an eyewear model for LensCrafters? Hey—it beats doing nothing.